What We Do

System Support

GMAC Consulting offers an experienced and flexible approach to application support which allows us to engage in your projects at any point of the service management lifecycle. This flexibility makes it just as easy for us to come in on a “green field” start-up or to offer a total outsourcing of all your application support . Maybe all you need is a backup service and additional help at times or just a 2nd or 3rd line support service for you applications Our approach combines expertise with innovation.

2nd or 3rd Line Support Solution

  • Client takes all calls and direct them to GMAC where appropriate
  • Problem management capability and web enabled support and ticketing system
  • Service level targets
  • Customisable time from UK office to 24x7x365 available

Backup / Additional Help Support Solution

  • Client maintains management control of existing support facility
  • Deployment of GMAC onsite consultants
  • Reduces reliance on contractors
  • GMAC can manage consultants in conjunction with the client

Outsourced Support Solution

  • GMAC fully manages your help desk facility for all or a subset of tickets
  • We can offer on or off-site location
  • Problem management capability
  • Service level targets
  • Improved efficiency and cost effectiveness

‘Green field’ Support Solution

  • New desk set up
  • On or off-site location
  • Manned by client staff or GMAC team, under our management
  • Fully flexible solution

If you would like to see how GMAC could help with your application support then please contact us. We would be delighted to hear from you!

Telephone and Fax

General Enquiries
Tel   +44 (1224) 224101
Fax +44 (1224) 224301 
site map   terms & conditions   privacy